Just a Thought About Outsourcing

I'm watching yesterday's Rachael Maddow and she's talking about outsourcing being bad for America.  While generally I agree, is there a difference between outsourcing and needing service in different parts of the world?  Like a global company that needs Chinese, Spanish, French, or Japanese speaking agents sending jobs overseas not to save money, but to cater to their clientele.  Is that necessarily wrong?  Another question...if we had better education and taught our children to speak those languages, would we be more competitive to KEEP those jobs?  Deep thoughts, deep thoughts...